Sapling

UX Research | Digital Wireframes | High-Fidelity Prototype | User Testing

⁉️ What is Sapling?

PROJECT OVERVIEW

Background

Sapling aimed to enhance school security nationwide by deploying state-of-the-art security systems manufactured by I2D, an industrial design studio. To facilitate the installation process, a customized app was developed to assist Sapling's technicians in deploying these crucial safety measures efficiently.

PRODUCT & UI/UX DESIGNER

My role

As the lead product designer, I was responsible for designing a streamlined mobile app for Sapling's technicians. My role encompassed the entire design process, from research to implementation to testing.

THE BEGINNING

Problem

Sapling's technicians faced significant challenges during installations, including fragmented communication channels, limited access to vital data, and inefficient workflow procedures. These hurdles resulted in delays and operational inefficiencies.

THE BEGINNING

Solution

Through comprehensive user research and innovative strategies, we developed a specialized mobile application tailored to Sapling's requirements. This solution revolutionized how technicians interacted with the installation process, addressing their challenges effectively.

💫 Design process

🔍 Who is the user? What he wants?

💞 EMPATHIZE

Research findings

Technicians emphasized the importance of flexibility in responding to unforeseen obstacles or changes during installations.

The installation process was described as multi-step, often requiring coordination between various stakeholders and punctuality.

Technicians citing difficulties in tracking progress and ensuring compliance with standards.

Technicians highlighted difficulties in accessing real-time updates on project status, leading to delays and confusion during installations.

Existing tools and resources were deemed insufficient for addressing the dynamic challenges encountered during installations.

Swipe me! 👉

💞 EMPATHIZE

20 Sapling’s technicians were asked questions...

Can you walk me through your typical workflow when installing systems in schools?
What tools or resources do you currently use to assist you during installations?
How do you communicate with team members and coordinate tasks during installations?
How do you track progress and ensure quality control throughout the installation process?
What are the biggest challenges you face during the installation process of Sapling's security systems?

💞 EMPATHIZE

User persona

I created a user persona based on the research findings and a short secondary research. I found out that people have frustrations about reliability and lack of awareness, especially from people who are related to finance.

💞 EMPATHIZE

User story

Based on the Vlad’s persona I created a user story which focused me on the problem.

💞 EMPATHIZE

Technician workflow

Mapping Sapling technicians' workflow is essential for designing an optimized solution. This visual representation illuminates critical stages, guiding the development of a streamlined process that boosts efficiency and productivity.

🧭 Navigating creative solutions

🎯 DEFINE

Problem statement

Vlad, a Sapling technician, needs a streamlined solution to tackle communication barriers, access timely resources and maintain quality standards during school security system installations.

💡 IDEATE

Digital wireframes

This low-fidelity prototype represents the main user flow around the app. I made sure to stick to the user pain points and needs while designing this flow. Digital wireframes help a designer make right decisions about the final product with a usability study, which is the next chapter of the project.

🎨 Crafting stories through design

📲 PROTOTYPE

High-fidelity prototype (UI & design system)

UI Design | Interaction Design | Visual Design | Design System | High-Fidelity Prototype

📲 PROTOTYPE

Visual & UI design

📲 PROTOTYPE

Prototype & design system

🛠️ Shaping experiences through testing

🧪 TEST

Usability study overview

While I conducted the initial usability tasks and KPIs for the project, the collaboration extended beyond my role as another designer took the lead in completing the usability study. This joint effort ensured a comprehensive evaluation of the app's usability, allowing for valuable insights to inform further design iterations and enhancements.

Participants:
🙋‍♂️🙋‍♂️🙋‍♂️🙋‍♂️🙋‍♂️🙋‍♂️🙋‍♂️
24-45 years old

Methodologies:

Unmoderated usability study.
Users were asked to perform tasks on a high-fidelity prototype.
10-15 minutes per participants, in USA, remote.

🧪 TEST

Study details

Tasks:

Understand the latest installation guidelines for a pendant device. 
Add a new device to your current project and find its status. 
Troubleshoot a reported issue with a security device and apply the appropriate solution. ‍
Find the project manager and leave a comment for him.

KPIs:

Task success rate - Percentage of participants who successfully complete each usability task.
Error rate - Number of errors encountered by participants while attempting to complete usability tasks.
System Usability Scale (SUS) - Overall usability rating provided by participants after completing usability tasks.