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B2B2C Crypto E-Learning

Cryptoverse

An e-learning platform that simplifies crypto education through personalized learning paths and intuitive data visualization.

At a Glance

Role

Responsible for leading user research, defining the product direction through ideation and wireframing, validating concepts via prototype testing with real users and delivering the final high-fidelity product experience.

Deliverables

User research insights & findings, user personas, low-fidelity wireframes, UI design, interactive prototype and usability test results.

Outcome

Planned a comprehensive crypto-education platform that connects users with industry professionals, enabling access to structured courses and expert-led guidance to support informed decision-making in the cryptocurrency space.

Challenge

A growing number of Americans are interested in cryptocurrency investments, yet most lack the foundational knowledge needed to navigate the market confidently. With an overwhelming amount of fragmented, often unreliable information available online, potential investors struggle to identify trustworthy resources - leading to poor decision-making or disengagement altogether. This creates a clear market gap: high demand for crypto education, but no accessible, structured solution that bridges the knowledge barrier and empowers users to invest with confidence.

Challenge context

Process

Empathize
Define
Wireframe
Prototype & Test

Results

4/5 Users found their current course easily in usability testing
5/5 Users understood how to change and cancel subscriptions
4/5 Users understood how to manage payment methods
Project mockupProject mockup

What I Did

I followed a user-centered design process, starting with research - surveying 24 potential users to understand their investment habits, availability and willingness to adopt a crypto education platform. From there, I defined the core user through personas, user stories, journey maps and a clear problem statement. I then moved into ideation with paper wireframes, refined them into digital wireframes and built an interactive prototype. Finally, I conducted an unmoderated usability study with real users, which validated core flows and surfaced actionable insights that informed the final design.

Personas

Economic Student
Economic Student 2nd Year Economic Student Age: 25

"I want to become a master at investments. Recently I heard about crypto world and it's very interesting. I wish I could know more about it."

Goals
  • Learn the best way to invest in Crypto
  • Have a human guider which will be able to advice when needed
  • One reliable platform which brings all the right information about cryptocurrency
Frustrations
  • Before investing he needs to deeply understand this world
  • Feels like gambling
  • Too many frauds and people who take advantage
  • Afraid to lose money

User Journey Map

User journey map

Problem Statement

Young investors with a foundational interest in finance need accessible, expert-led guidance to confidently navigate the cryptocurrency market, but current resources are fragmented, unreliable and lack structured learning paths.

Solution

Paper Wireframes

I started with rapid paper sketching to explore multiple layout directions and validate the product's core structure before investing time in digital execution. This approach allowed me to iterate quickly, prioritize the most effective solutions, and move into digital wireframes with a clear direction.

Paper Wireframes
Digital Wireframes

I translated the strongest paper concepts into a low-fidelity digital prototype, focused on the product's core user flow. Every screen was designed to directly address the pain points and needs uncovered in research - ensuring design decisions were driven by evidence, not assumptions.

Digital Wireframes
UI Design, High-Fidelity Prototype, Design System

I translated the strongest paper concepts into a low-fidelity digital prototype, focused on the product's core user flow. Every screen was designed to directly address the pain points and needs uncovered in research - ensuring design decisions were driven by evidence, not assumptions.

UI Design, High-Fidelity Prototype, Design SystemUI Design, High-Fidelity Prototype, Design System

User Testing

Study Details

I translated the strongest paper concepts into a low-fidelity digital prototype, focused on the product's core user flow. Every screen was designed to directly address the pain points and needs uncovered in research - ensuring design decisions were driven by evidence, not assumptions.


Participants: 5 users, ages 21-38, 3 women and 2 men


Methodology: Remote, unmoderated usability study - participants were asked to complete core tasks on a high-fidelity prototype in 15-minute sessions across the US.

Study Questions
  1. How easily can users locate their active course?
  2. How do users feel during the learning experience?
  3. How efficiently can users manage their payment methods?
  4. How efficiently can users manage their subscriptions?

Impact

100% Task Completion All test participants successfully managed subscriptions - validating the product's core flow usability
80% First-Try Success 4 out of 5 users found their active course and managed payments independently, with insights driving targeted UX improvements
36% Market-Ready Audience Over a third of surveyed users were already active investors - confirming demand for an adjacent crypto education product
80% Adoption Intent 4 out of 5 surveyed users expressed willingness to use a dedicated crypto education platform - indicating strong product-market fit
25% Monetization Potential A quarter of respondents were willing to pay for the service - validating a viable path to revenue from day one
4 Key Barriers Addressed Research uncovered that fear, fraud concerns and lack of understanding prevent investment - the platform directly targets all four barriers through expert-led education